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Have Any Questions?
We’d love to hear from you.
Whether you have a question about your order, need help finding the right product, or just want to share your experience with KYMA — we’re here to help. Simply fill out the form, and our team will get back to you within 24–48 hours (Monday–Friday).
🌿 KYMA is proudly made in Latvia using certified organic and natural ingredients.
Your skin. Your ritual. Our craft.
Frequently Asked Questions
All KYMA skincare products are proudly formulated and produced in Latvia, in accordance with European quality standards and COSMOS natural/organic certifications.
Yes. All KYMA products are made with a minimum of 98% natural-origin ingredients and carry COSMOS Natural or Organic certification, ensuring strict formulation, ingredient purity, and eco-conscious standards.
Never. KYMA is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
Yes. Our formulations are free from parabens, sulfates, synthetic fragrances, and common allergens. Many products are fragrance-free and dermatologically tested, making them ideal for sensitive and reactive skin.
We currently ship to the European Union, the United Kingdom, and the United States.
Our delivery time includes:
–Fulfillment time: 2–12 business days, depending on the order size
–Shipping time: Varies by location and shipping method
We ship from two fulfillment centers:
–EU & UK orders are shipped from our European warehouse
–US orders are handled from our United States fulfillment center
We offer two shipping options:
–Standard Shipping
–Express Shipping
Orders may qualify for free shipping thresholds but will use Standard Shipping only.
Yes — all orders include tracking once shipped.
Shipping is calculated at checkout based on your order’s weight and destination.
We only accept returns for damaged or faulty items. If you receive a damaged product, please contact us at support@kymacosmetics.org within 7 working days of delivery
Online Customer Service
Phone: +37127088082
Office hours: 9.00 – 18.00 (GMT+3) Monday through Friday
Email : support@kymacosmetics.org